2022 Impact Report

Message from our Chair & CEO

2022 presented us with a unique opportunity to have an even greater positive impact on our communities. With our services returning after the disruption of COVID-19 we were able to expand on our first aid training and event health service programs.
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We also seized on new opportunities, invested to ensure our long-term sustainability and growth, and explored how we could better serve our communities. We were honoured to be named in the top 5 most trusted charities in RepTrak’s national reputation index in 2022.
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Here are some of the ways we did that:

• Customer Experience: We created a whole of organisation customer-led approach to ensure our customers were at the centre of everything we did, developing a new website, customer portal and customer relationship management (CRM) system to support their journey.

• Government Relations: We enhanced St John NSW’s reputation and developed a trusted partnership with the government which supported our work in COVID-19 recovery and our key advocacy areas.

• Innovation in training: We developed a new, innovative first aid training platform, a streamlined, engaging learning experience using multimedia content and smartphone technology.

• Skilling the future generation: We taught over 20,000 students from 169 primary schools a range of first aid skills. The Little First Aiders program launched in 2022 allows any school in NSW free access to a virtual first aid training program for children of all ages.

• Flood response: We mobilised our teams alongside our emergency service partners to help regional communities during the 2022 floods. Community members received critical medical and emergency support at evacuation centres and medical centres by St John NSW volunteers.

• Safety at events: Our medical and first aid teams were present at over 2,300 events providing key medical and first aid services.

• Health services expansion: We now provide paramedic teams on Sydney train platforms and at Sydney Airport, caring for the thousands of commuters passing through daily.

• COVID-19 recovery: We continued our partnerships with Sonic Healthcare for vaccination services, Healthshare NSW for patient transport services, and NSW Health to provide health care professionals and administrators to support our local health districts across the state.

• Investing in our people and operations: More than $2 million was invested into upgrading and replacing our fleet so we could better serve local communities.

The difference we made in 2022 is significant – from supporting our state in times of crisis, to improving first aid knowledge in schools, and providing key medical support at events and public spaces across the state. A 2022 report by Deloitte Access Economics showed that for every $1 invested in St John NSW, we returned more than triple that in terms of economic and social benefits for the NSW community.
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Looking ahead, we recognise we still have bold ambitions. Our 2025 Strategic Plan remains our blueprint for the future, and we are focused on working in – and with – our communities to create lasting change. We will invest in:

• Our youth programs as they look at how best to support the local community.

• Products and services to help rural communities and support our
  most vulnerable.

• Emergency service response to ensure that we are there where and when we are needed most, and

• Our future, searching for new ways to bridge the gap in our community’s health services.

None of these achievements would be possible without our people – from our Board, leadership teams, staff, and volunteers. We thank you for your commitment to making a positive impact on our community.

We also give our sincere thanks to those individuals and organisations who have generously supported and/or partnered with St John NSW in 2022. Without your business, donations, bequests and grants, the efforts you see celebrated in this Impact Report would not have been possible.

Sean McGuinness
Chair

Sarah Lance
CEO